Refund Policy

At Invomize LLC, we are committed to delivering exceptional Amazon management services and maintaining transparent, fair relationships with our clients. This Refund Policy explains clearly under what circumstances refunds may be considered, and what to expect if you need to raise a concern about a payment.

1. General Approach

Invomize evaluates refund requests on a case-by-case basis. Our services involve substantial time, expertise, and resources — therefore, fees are generally non-refundable once active work has commenced. However, we do not have a blanket “no refunds ever” policy. We assess each situation fairly, considering the nature and stage of the engagement, deliverables completed, and the specific circumstances presented.

2. Monthly Retainer Services

• Fees paid for a current billing month are non-refundable once active work has commenced for that period
• To avoid being charged for the following month, written cancellation notice must be received at least 7 days before your next billing date
• If Invomize fails to initiate any agreed-upon work within the first 7 days of a new billing cycle, you may request a full refund for that month
• Partial refunds may be considered at our discretion if services were significantly underdelivered due to circumstances within Invomize’s control

3. One-Time & Project-Based Services

• If a project is cancelled before work begins, a full refund of any deposit will be issued within 5 business days
• Deposits paid to initiate a project are non-refundable once work has started
• If a project is cancelled mid-way, refunds are assessed based on the proportion of work completed. Invomize will provide a written breakdown of deliverables completed to date
• Final milestone payments are non-refundable once the deliverable has been submitted and/or approved by you

4. When Refunds May Be Granted

• Invomize failed to deliver agreed-upon services within a reasonable timeframe through no fault of the client
• A billing error or duplicate charge was made
• You were charged after a valid cancellation notice was properly submitted within the required window
• A significant service failure occurred that was within Invomize’s control and was not resolved after being raised with us
• Work was not started within 7 days of a billing cycle commencing (for retainer services)

5. When Refunds Are Not Granted

• Dissatisfaction with Amazon marketplace results, rankings, or sales performance — these depend on market factors, algorithm changes, and competition outside our control
• Changes in Amazon’s policies, fees, or algorithm that affect account performance after work has been delivered
• Client failure to provide necessary account access, materials, or approvals in a timely manner, causing delays or inability to deliver
• Account suspensions or restrictions resulting from the client’s prior actions or pre-existing policy violations
• Change of mind after active work has commenced
• Unused hours or services within a billing period that the client did not utilize

6. PayPal & Stripe Dispute Policy

We strongly encourage all clients to contact us directly at info@invomize.com before initiating a chargeback or payment dispute through PayPal or Stripe. The vast majority of concerns can be resolved quickly through direct communication, and we are committed to doing so.

Filing a payment dispute without first contacting us may result in immediate suspension of all active services and may affect your eligibility to work with Invomize in the future.

In the event of a dispute filed through PayPal or Stripe, Invomize will respond with full documentation of all work delivered, communications exchanged, and the applicable terms of the engagement.

7. Wire Transfer / Bank Transfer Payments

Payments made via wire or bank transfer are non-reversible by nature of the payment method. Approved refunds on wire payments will be processed by return wire transfer within 14 business days of written refund approval. Wire transfer fees associated with the refund are the responsibility of the client unless the refund resulted from a billing error on Invomize’s part.

8. Consultation & Strategy Calls

Paid consultation and strategy calls are non-refundable once the call has taken place. If you are unable to attend a scheduled call, please reschedule at least 24 hours in advance via the booking link. No-shows without notice forfeit the call fee.

9. Refund Processing Times

• PayPal refunds: 3–5 business days after approval
• Stripe / card refunds: 5–10 business days after approval (depending on your bank or card issuer)
• Wire transfer refunds: up to 14 business days after approval

10. How to Request a Refund

To submit a refund request, please email us with the subject line: “Refund Request – [Your Company Name]” and include:

• Your full name and company name
• Invoice number and amount in question
• Date of payment and payment method used
• A clear description of the reason for your request

Send to: info@invomize.com. We aim to acknowledge all refund requests within 3 business days and provide a decision within 7 business days.

11. Contact Us